SnapEngage: the live chat for your CRM, BatchBook: Your support portal to stay on top of those requests

Engage and turn your visitors into customers

Follow-up on discussions with leads and customers


SnapEngage Live chat helps you to sell better and help your customer faster.

By integrating SnapEngage with BatchBook, all your live chat and offline conversations are stored directly in BatchBook, so you will always know who you are talking to and what was said.


No programming required, just enter your BatchBook CRM account information in SnapEngage and you're ready to go



SnapEngage automatically receives contact information from BatchBook at the beginning of a new chat:

SnapEngage BatchBook live chat



online: live chat

When you are online, SnapEngage lets you chat with your website visitors and retrieves detailed contact information from BatchBook, so you always know who you are talking to. Live chat transcripts are automatically sent to BatchBook, keeping all communication history in one place.

offline: request

Offline, SnapEngage captures customer requests and forward them to you by email and into BatchBook along with detailed debug information such as user location, operating system, browser, plugins and even a screen capture of the problem.




BatchBook communication automatically created by SnapEngage.

SnapEngage BatchBook live chat