"The Outreach Team (my inside sales group) was initially reluctant but now they are the biggest supporters. We get a good number of chat sessions but more importantly are getting conversions."
Jeff Nolan, VP Product Marketing, Get Satisfaction
"SnapEngage allows us to help our customers at the most important part of the sales funnel, in real-time. If there's questions, feedback or praise, we're always there to help with SnapEngage."
Andrew Dumont, Director of Business Development, SEOmoz
"We picked up $30,000,000 of potential sales (real estate buyers) with the product already."
Jeffery Biebuyck, Director of Business Development Ewing and Associates
"SnapEngage has been such a fantastic tool for us at zferral. Integration was easy, and we were up and running within minutes. Proactive chat is great, and allows us to quickly and easily engage potential customers. Our customer service is now real-time and much more efficient."
Jeffrey Epstein, co-founder, zferral
"We are generating orders everday from chat. It also raised our customer satisfaction rankings across the board. Awesome!"
John Fisher, Founder, StickerGiant.com
"SendGrid's main priorities are to increase email deliverability and to provide the best possible customer support. Thanks to SnapEngage, our customers can now get their answers in seconds."
Isaac Saldana - CEO, SendGrid
"At Ubertor, we use online chat as a medium to provide remarkable customer service to our vistors and clients. Since switching over to SnapEngage, our CSR team has been able to maintain our high standard of customer service with ease using the SnapEngage tool. Additionally, the customer service at SnapEngage is second to none. They're always eager and willing to help."
Bryan Garcia, Director of Operations, Ubertor
"This is one of the best tools we've ever added to our site. We have already added this service to many of our client's sites and recommend it to anyone needing a highly flexible, easy to integrate sales or support tool. Need convincing, feel free to call me."
John Maddox, Vice President of Sales, Ten Fast Feet
"Not only is SnapEngage a breeze to implement, it also allows us to respond to inquiries in seconds and the deep integration with Zendesk helps us track all customer interactions in one place."
Thomas Pedersen, CEO, OneLogin
"For our public beta launch, we made the smart decision of using SnapEngage. This product allowed us to have over 2,000 live conversations with users during our launch week. We learned a tremendous amount and were able to fill all gaps very quickly. Additionally, we use proactive chat to pull aside live users and get their feedback on new features."
Raj Singh Tut, co-founder and head of product Togetherville
"It's great working with your team, and we're so glad to have your product. It's been a fantastic way to reach out to current and prospective clients."
Ross Blankenship, Founder | Chairman, Top Test Prep
"This tool is just a peace of cake to install (on any CMS, we use a proprietary solution and it was installed in 15minutes!). Support from the SnapEngage team is in complete adequacy with the product itself, means very flexible and pro-active. Since Carta+ uses SnapEngage, we have increased our retention rate by 60%. No need to say: We love it!"
Vincent Scribe, IT Manager, Carta+
"It lets us to offer great customer support with a minimal time commitment, which is a big deal in a startup. Our customers love the proactive chat feature, and we love getting to know our customers."
Andy Cook, Founder, Rentabilities
"We at Digagogo were thrilled by the exciting and immediate response that our customers and inquirers were able to experience with the Snap Engage feature. Its ease of use, functionality, customization and realtime window are a tool we wouldnt want to be without.We are excited to be able to offer it to our customers and clients as a value added cost effective tool. Gotta love SAAS. The staff were engaging helpful and humorous. A treat."
"We wanted to implement a live chat feature on our website as a support tool for our customers. At first didn't know what to expect, but after we implemented the tool, we realized it was one of the best decisions we made! With SnapEngage, we make ourselves available to our customers and answer their questions right away."
Phoebe Yip, Software Manager, UserTesting.com
"I can't say how much I love your product. I can honestly say it's the most cost efficient customer support and sales tool that I have ever seen. We close sales almost daily directly inside the live chat, it's incredible. I want to hug your CEO. It's just so powerful to be able to communicate with your customers at their first initial point of interest. You guys rock. Keep it up."
Andrew Gazdecki, CEO, Bizness Apps
"Ever since launching SnapEngage we have been capturing leads we know we wouldn't have captured otherwise and our conversion rates are through the roof. We now recommend SnapEngage to all our web development and online marketing clients :)"
David Vogelpohl, CEO, marketing clique
"We were up and running with Live Chat and a Feedback Form within minutes. When weighing development time cost against features and functionality, SnapEngage was the best out there. Our customers have loved the Live Chat option, and we've been able to increase engagement and user conversions by integrating SnapEngage into our product."
Leah Busque, Founder & CEO, TaskRabbit, Inc
"If you are doing customer development, want to provide better customer service, or just want to increase conversions, you NEED to be talking to your customers. SnapEnage is the best way to do that."
Jeremy Levine, founder and CEO, StarStreet
"It has helped us identify and solve customer issues super quickly while creating a relationships. Our customers love that we're responsive to their issues which helps build trust and a personal relationship. Even though they have technical issues with our site that may convince them to leave, that personal touch, ensures we keep their loyalty."
Joel Wishkovsky, Card Gnome
"we got linked up in forbes on launch day in an article that will be read by a gazillion people in our target market and the proactive chat has been GOLD to get in touch with customers."
kareem mayan, SocialWod
"At Stepworks, we believe drug treatment centers should be seeking innovative ways to connect with people who need help. SnapEngage is exactly what we were looking for. Live Chat has (1) increased admissions of folks across Kentucky and (2) helped us offer immediate help to people who are undecided about whether or not to enter a drug rehab center. From our clients and our team, thank you!"
Mark Melloan, Director of Biz Dev, Stepworks Addiction Treatment
"The features, integration with Salesforce and value for money (8 operators for $129 a month) were the deciding factors. Too many Salesforce applications are priced at $99 / user per month and this is too expensive for SMEs (small to medium enterprises). Instead of using an open source chat product and having to do custom integration we bought this product and use it out of the box."
Ben Fry, Development Manager, Real Estate Investar
"Safefood 360 provides web based food safety software to the global food processing industry. With SnapEngage our users can quickly and easily log issues with a screen capture and this is seamlessly pushed straight to our Zendesk. Its flexible, feature-rich and the chat feature is very useful too!"
Philip Gillen, Cofounder & COO, Safefood 360
"It's like having our customers standing next to us when helping them to use our PHP cloud hosting platform. We found out many new insights about what's really important for them. And they just love to drop by for the instant support."
Thomas Ruland, CFO, cloudControl
"SnapEngage live chat enables us to respond to customer questions and support requests in real-time. The ability to have a live conversation with a customer while addressing their needs has improved our customer service and also provides valuable insight into future feature development opportunities."
Ray Grainger CEO, Mavenlink, Inc
"Screen capture is just the tip of the iceberg of how we use SnapEngage: Google Talk and Zendesk integration, wonderful customization and impressive support have made me and everyone at vLex.com fans of the service."
Àngel Faus, co-Founder & CTO, vLex
"We have long sought to provide more personal and direct support for our passionate collectors, but we never seemed to find the solution that could be implemented quickly and provide customization options that fit our business needs. Then we found SnapEngage. With the free trial, we were able to be up and running with a live support option that was so easy to setup, we didn't even need to involve our IT department! Top it off with a friendly staff providing immediate support and multiple payment plan options, and we were sold."
Chris Pirrotta, Web Development Manager Sideshow, Inc.
"SnapEngage is a very clean light chat program that you can deploy right into your website. We have used the Chat to Lead functionality and it works great. We have also been using their Chat to call feature, which has increased the touch points to our customers, which adds to a better bottom line. With SnapEngage great reporting we are able to see how people navigate our site and where they may get confused. We're very happy with the product that SnapEngage has provided and would recommend it to anyone, SalesForce user or not."
Daniel Dietz, CEO, Olejo
"We are a facebook travel app and wanted to be able to provide chat support in facebook. When we came across SnapEngage we learned that you not only can identify bugs via screen capture but be able to engage customers in chat and VoIP. At launch we will be well prepared to interact with our customer thanks to SnapEngage."
Muj Naqvi, Founder & CEO, Bonvoy Inc.
"Awesome work SnapEngage! Your application has allowed us to provide very close interaction with visitors from the moment they reach our website. It allows us to start a conversation easily that leads very quickly to a potential customer trialling our software. Our customers know that we are just a click away."
Steve Orenstein, CEO, Connect2Field
"On the marketing side, we use Proactive Chat to show new visitors that we have real people behind our website. This really helps illustrate what sets us apart from the CRM competition."
Todd Binder, Owner, All Clients
"Our clients often neglect giving adequate descriptions of the problems they are having. The screenshot functionality has helped us tremendously in addressing their needs without having to go back and forth just to figure out what the problem really is."
Paul Reinarz, CEO, Rezora
"SnapEngage is incredibly easy to configure, helping our visitors to convert better and provide them efficient support."
Juan Manuel Zolezzi Volpi, President, Duplika
Mariusz Kolaszewski, Managing Director, Wallaà!
"Kudos go to SnapEngage. Their software has caused us to do a top to bottom redesign on how we are providing support. With a simple help button that integrates into our online software, our customers can report help requests faster -- while our support staff can look at our customers' actual screenshots -- all while capturing the relevant debugging information to give our programming team everything that they need. Two thumbs up!"
Jerry Brown, Co-Founder and President, ResLogic
"I wanted to thank you SnapEngage because yesterday was my top sales day since I launched my app, and both sales were started chatting with customers using SnapEngage."
Eduardo Fernández, Improffice
"So when there is a problem we should know about, we hear about it and are able to respond quickly."
Brent Hieggelke, President, Second Porch
"It took less than a day to fully integrate SnapEngage with our web-based application: Efficy CRM. All our customers can now reach us easily for any question or whenever an issue occurs. Efficy Support receives automatically the client version of their browser, the version of Efficy, and all the needed information to help them right away."
Cedric Swaelens, R&D Manager, Efficy
"It has reduced the time it takes the support team to quickly pinpoint issues being reported and helped resolve them faster."
Alex Frost, President, SunFlowers
"As a photo-sharing service targeted at couples getting married, we try to provide the exceptional customer support that engaged couples expect from their wedding vendors. It only took a minute to install the SnapEngage widget, and we had our first customer interaction an hour later. Within the first week, we were able to convert a new sale by answering a customer’s questions about our services in real-time. In that sense, the tool paid for itself within days."
John Li, co-Founder TheWeddingLens.com
"It has all the development integrations we need, and most importantly, they have awesome support which truly acts on feedback!"
Jussi Kari, Software Specialist, Suomen Verkkomaksut Oy
